Privacy Policy

1. Introduction

Uservisor ("we", "our", "us") is operated by Modhouse Watches di Cinciripini Lorenzo, based in Monsampolo del Tronto, Ascoli Piceno, Italy. This Privacy Policy explains how we collect, use, store, and protect data when you install and use the Uservisor app on Shopify.

By installing Uservisor, you agree to this Privacy Policy.

2. Data We Collect

When you install Uservisor, we collect and store the following data:

Store data (collected via Shopify OAuth and Admin API):

• Shop domain (e.g. yourstore.myshopify.com)
• Shopify access token (encrypted, used to query your store data)
• Store name and owner email
• Product listings, pricing, and theme information
• Conversion rate and traffic data (used to calculate revenue estimates)

Analysis data (generated by Uservisor):

• AI-generated analysis reports and friction point findings
• Fix recommendations and implementation status
• Estimated revenue impact figures

Billing data:

• Subscription plan and status (managed by Shopify Billing API — we do not store payment card details)

Usage data:

• Number of analyses run per billing period
• Notification preferences

3. How We Use Your Data

We use your data exclusively to:

• Provide the Uservisor analysis service
• Generate AI-powered buyer persona reports for your store
• Calculate estimated revenue impact based on your store's metrics
• Send analysis completion emails and product updates (if enabled)
• Process your subscription via Shopify Billing API
• Improve the accuracy of our AI models over time (aggregated, anonymized)

We do not sell your data to third parties. We do not use your data for advertising purposes.

4. Data Storage and Security

• All data is stored on AWS infrastructure in the EU (eu-north-1 — Stockholm) region
• Your Shopify access token is stored encrypted in our database
• We use HTTPS/TLS for all data in transit
• Access to production data is restricted to authorized personnel only
• We retain your store data for as long as your subscription is active, plus 30 days after uninstallation

5. Third-Party Services

Uservisor uses the following third-party services to operate:

Each third party processes data under their own privacy policies. We share only the minimum data necessary for each service to function.

6. Your Rights (GDPR)

As a user based in the European Union, you have the following rights under the General Data Protection Regulation (GDPR):

• Right of access — You can request a copy of all data we hold about your store
• Right to rectification — You can request correction of inaccurate data
• Right to erasure — You can request deletion of all your data ("right to be forgotten")
• Right to portability — You can request your data in a machine-readable format
• Right to object — You can object to processing of your data

To exercise any of these rights, contact us at: lorenzocinci.dev@gmail.com

We will respond within 30 days of receiving your request.

7. Data Deletion

When you uninstall Uservisor from your Shopify store:

• We receive an automatic notification via Shopify webhook
• Your store access token is immediately invalidated
• All your store data and analysis reports are deleted within 48 hours

You can also request immediate data deletion by contacting us at lorenzocinci.dev@gmail.com.

8. Cookies

The Uservisor embedded app (inside Shopify Admin) does not use tracking cookies. The Uservisor landing page (uservisor.com) may use minimal cookies for analytics purposes only.

9. Children's Privacy

Uservisor is a B2B service intended for use by adult business owners. We do not knowingly collect data from individuals under the age of 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify active subscribers of any material changes via email. Continued use of Uservisor after changes constitutes acceptance of the updated policy.

11. Contact

For any privacy-related questions or requests: